Outsourced Service Center Staffing

SupplyExpert brings over 8 years of e-commerce service center expertise to your business. Our professional and knowledgeable staff is focused on capturing orders, and satisfying your customers as a representative of your brand and products.

We specialize in call-center services, back-office tasks such as catalog management, and social media-related activities. We work as a virtual extension of your staff and can adhere to working hours per your requirements.

Using the SupplyExpert platform, a SalesForce.com integrated application, or any other custom web-based application, the SupplyExpert E-Service Center can use the same tools and real-time information that your staff and customers have access to.

Your dedicated E-Service Team will handle 98% of customer inquiries without your assistance! We leverage existing or custom developed web-based intranets to enable our service team. This means each service representative can have access to information and privileges in order to assure each customer that their service rep is knowledgeable, competent and capable to deal with their requests.

About Strategy E-Service Center Staff

One of the requirements of Strategy’s HR dept to candidates is higher education. We also make sure that everyone in the office is a fluent English speaker and has the ability to adequately handle customer inquiries and complaints and resolve critical issues before they arise.

With over 8 years of experience providing staff assistance to computer hardware resellers, Strategy E-service center is among the most reliable, specialized and cost-effective outsourced service centers in the world. Our outstanding relations with manufacturers and distributors ensures the SupplyExpert E-Service center can efficiently conduct business and maximize on sales opportunities.

Our friendly staff members have excellent references, and can work on your account as full-time dedicated reps. They can handle nearly all of your inbound inquiries, including phone calls and emails, without your active participation. Contact us to learn more about our outsourced service center solutions.